More than 48 hours’ notice: Your session may be moved to another available appointment.
Less than 48 hours’ notice: The session is non-refundable unless the appointment is filled by another client.
Exceptional circumstances: Life happens. If a genuine emergency prevents you from attending, please get in touch as soon as possible. At my discretion, I may allow the booking to be moved or issue credit towards a future session. This is not automatic and cannot be guaranteed.
Any discretionary credit must be used within one month of the date it is issued. Alternative appointments are subject to availability.